Policies
TERMS OF SERVICE
SITE SECURITY
All of your shopping transactions are 100% secure. We use the Internet standard Secure Socket Layer (SSL) encryption to protect your privacy and secure your transactions. SSL encrypts all your personal account information and secures your credit card information when ordering.
The easiest and most convenient form of payment is to use your credit card via PayPal. We accept all major credit cards, including Visa, MasterCard, Discover, and American Express, as well as Visa or MasterCard Check and Debit Cards. We have a safe shopping guarantee to ensure that all of your Internet transactions are 100% secure. EuropaJewelers.com is also registered with Verisign, the leader of digital authentication services for e-commerce, to provide you with an extra measure of security and confidence. Some of your personal information like your name and address may be verified with the credit card bank to verify your order.
REFUND POLICY
We strive to exceed your expectations. However, if you are not happy with your purchase for any reason, you have a 30 day trial period to return your jewelry for a 100% refund. If you decide to return or exchange an item for any reason at all, first you must obtain a Return Authorization Number (RA#) within 15 days of receipt of merchandise. To obtain a RA#, please email us at europa.jewelers@gmail.com. Simply enclose item for return and invoice in the Pad Pak and seal. Then enclose the sealed Pad Pak in any cardboard box and tape shut. Ship the package insured to our return address using a shipper of your choice. Refunds will be made in the same payment method as the original purchase. Upon inspection of the merchandise, you will receive a 100% refund. Once the refund is processed, you will receive email notification. Please allow 7 business days for the refund to be credited to your account. Shipping is non-refundable. Please Note: You should NOT indicate on the package that it contains jewelry, as this invites theft. We will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 2 business days to process upon receipt of the item. We will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Returned merchandise must be in NEW and UNDAMAGED CONDITION. Products which have been sized or engraved by the customers request will not be accepted for refunds. Items returned after 30 days are not entitled to refunds.
PRIVACY POLICY
This Privacy Policy describes how europa-jewelers.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.CONTACT
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at europa.jewelers@gmail.com or by mail using the details provided below:
607 South Hill Street, Suite 310
Los Angeles CA 90014
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
- Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION].
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site [ADD OR SUBTRACT ANY OTHER PERSONAL INFORMATION COLLECTED].
Order information
◦ Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
◦ Source of collection: collected from you.
◦ Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].
◦ Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number.
• Customer support information
◦ Purpose of collection:
◦ Source of collection:
◦ Disclosure for a business purpose:
◦ Personal Information collected: [INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]
◦ Purpose of collection: to provide customer support.
◦ Source of collection: collected from you
◦ Disclosure for a business purpose: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]
◦ Personal Information collected: [ADD ANY MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEED.]
[INSERT FOLLOWING SECTION IF AGE RESTRICTION IS REQUIRED]
MINORS
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
COMPLAINTS
As noted above, if you would like to make a complaint, please contact us by email or by mail using the details provided under “Contact” above.
Last updated: July 19, 2022
SHIPPING POLICY
We ship with USPS PRIORITY INSURED MAIL & FedEx Express. Most of the orders are shipped the next business day, upon availability of goods, and an e-mail notification along with the tracking number will be sent out to you. We offer free shipping for orders above $150.00 USD via USPS PRIORITY MAIL which is usually delivered within 2-3 business days and a delivery signature confirmation is required which means the recipient should be present to sign in order to receive the box. For nationwide orders, we also offer USPS EXPRESS INSURED MAIL which delivers the next business day for an additional cost. International orders are shipped with USPS INTERNATIONAL PRIORITY MAIL which is usually delivered within 2-5 business days and depending on the receiving country's Customs processing and a delivery signature confirmation is required which means the recipient should be present to sign in order to receive the box.
All of our jewelry items are offered in a fancy box, free of charge!
PAYMENT INFORMATION
Quality 14K Gold Jewelry, Large Selection at Discounted Prices!...and High Measures of Security & Confidence
The easiest, most secure and most convenient form of payment is to use your credit card via PayPal.
We accept all major credit cards, including Visa, MasterCard, Discover, and American Express, as well as Visa or MasterCard Check and Debit Cards.
We have a safe shopping guarantee to ensure that all of your Internet transactions are 100% secure. EuropaJewelers.com is registered with PayPal, the leader of digital authentication services for e-commerce, to provide you with an extra measure of security and confidence.
For security purposes, some of your personal information like your name and address may be verified with the credit card bank to verify your order...
Our ultimate commitment is great customer service to make your experience pleasant and enjoyable.
Welcome and enjoy shopping at www.EuropaJewelers.com!
All our items are 14K solid gold as hallmarked on each item.